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What is the best method to follow up with a client without coming off as pushy or rude?

Not becoming pushy or rude is important since the decision maker will be more apt to return the call of someone who is persistent and professional. They may even call to tell you they are not interested, but your goal is to get a response, so think of ‘no’ as a win, too. They have just allowed you to update your list by removing and replacing them with a better-suited customer.

During your follow-up call, if you can only leave a voice message, wait three days and then call them back. Tell them you left a message before (if you get their voicemail again) and you wanted to make sure they got your message, as well as how they can reach you again. An email address may be another beneficial tool to give to the potential customer in addition to your contact number, so they can reach you at their convenience.

Aaron Montgomery, 2 Regular Guys, MontCo Consulting

Aaron Montgomery

Aaron Montgomery

Our Success Group

Aaron Montgomery is certified by New York Times best-selling author Jack Canfield as a Success Principles Trainer and has nearly 30 years of experience providing essential support to small businesses. His company, Our Success Group, assists with setting and reaching goals, creating a solid business plan, knowing their numbers for a better pricing strategy, and establishing a customer-focused approach while devising a targeted marketing strategy. He is the author of the business foundation book ‘The FUNdamentals of Business Success.’ He is the Co-Founder of a facilitated 6-month Mastermind collective called Radical Goal-Getters. You can also find him hosting a weekly show called Small Business Saturdays and co-hosting the 2 Regular Guys Podcast.

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