How do you deal with suppliers who send the wrong items and aren’t willing to immediately correct their mistakes?

A vendor-supplier relationship is one of the key relationships in any business. A business is just a series of relationships between people, and this one is no different. You must work with vendors who you trust and have your business’s success in mind.

With that, it is also a two-way street. You must work with suppliers to figure out how to find win-win situations. If you think about it, being in a partnership is so much better for the big picture. So in this situation, you have two choices here:

  1. Explain clearly to your vendor why you need them to fix the issue immediately and work with them to find a mutually beneficial solution that solves the problem, OR
  2. Terminate your relationship with that supplier and find one that matches more closely with your expectations and needs.
Aaron Montgomery 2023 Blue

Aaron Montgomery

Aaron Montgomery is the co-founder and CEO of Our Success Group. He provides small businesses with the support they need to create a business they love, not just another job they hate. Aaron is certified by New York Times best-selling author Jack Canfield as a Success Principles Trainer. He co-hosts the 2 Regular Guys Podcast ( and a live video show and podcast - Small Business Saturdays ( Reach out via asynchronous video-based messaging. Go to or browse the support system he offers at

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