Establishing an Effective Awards Business
If there ever comes a day where you can't be at your shop, you can still ensure things run smoothly.
From the beginning of starting a business, you should have a goal of making it successful to the point that it can produce with you, whether you are present or not. This is sometimes difficult for us to accept because our ego can make us think nothing works without us, but the successful business runs just the opposite. Successful businesses in most industries develop a system for running their business effectively. This system involves wearing many hats and learning much more than the original purpose the business was started for in the beginning.
-Stephen L. Capper, A-1 Awards