Roland DGA Uses Virtual Tool to Help Customers Troubleshoot

Roland Virtual Troubleshooting

As Roland DGA continues to find new ways to overcome challenges imposed by COVID-19, the company introduces a virtual service with augmented reality features to help Roland DGA dealers and technicians help customers troubleshoot printer problems.

Using technology that’s free for Roland customers to download and use, the Roland DGA service network of dealers and technicians have already looked inside customer machines to check for issues—solving them on a one-to-one basis with the customer, without leaving their homes or workplaces.

Although still in the development stage, Roland Care Engineer Eric Iverson says the company is using the virtual solution to guide customers to solutions and looking ahead to how it can be used in the future. He states, “I’ve already used this to help many of our customers. We’re also testing smart glasses, which allows someone on-site to have both hands free so we can view what that person is seeing and doing. The virtual service is another great tool to have in our pocket to help customers find quick support.”

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Allee Bruce

Alexandria Bruce

Alexandria Bruce is the former managing editor of GRAPHICS PRO magazine.

View all articles by Alexandria Bruce  

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