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Mactac Partners with Esker to Adopt Process Automation Solutions

Mactac says enhanced customer service will cater to growing customer base

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(Image courtesy Mactac)

Mactac, a LINTEC company and supplier of pressure-sensitive adhesives, partners with Esker, a global cloud platform implementing AI-driven process automation solutions, to automate its accounts payable (AP) and order management (OM) processes.

Mactac implements the information technology changes as part of the company’s digital transformation strategy.

“Mactac’s business continues to grow at an exponential pace – earlier this year, we acquired Duramark Products Inc., formerly Ritrama USA,” says Brittany Eppley, corporate marketing communications manager for Mactac. “To best meet our needs as well as those of our growing customer base, we are updating our digital process solutions in a way that better aligns with our future growth strategy.”

The new automated AP solution allows Mactac to streamline all vendor inputs into one platform, reducing errors and time needed to improve cash management. The OM solution enables Mactac to access metrics and validate information to ensure data accuracy and faster processing of orders.

“We’re looking to Esker’s solutions to allow us to consolidate information, minimize business risk, and intake more new customers, which is crucial as we continue to expand,” says Larry Sage, vice president of strategic initiatives and information technology at Mactac. “Esker also gives our customers the ability to create their own orders through the Esker customer portal, which will be especially beneficial for our clients who run mom-and-pop shops.”

Esker’s U.S. COO Steve Smith adds, “For Mactac, visibility is crucial. There is a great demand to ensure formulas, materials, and the ability to price at different levels are easily accessible and accurate. Mactac’s products are heavily dependent on multiple variables, which makes it essential that efficiencies in the AP and OM processes are in place.”

Marie Fennema

Marie Fennema is the editor of the GRAPHICS PRO Daily, covering news and guidance in apparel decoration, awards and engraving, and sign and digital printing.

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