Cap America announces promotions

Cap America is pleased to announce the promotions of Cindy Kelso to the position of customer service training and development specialist and Carter Newman to director of product development.

Cindy Kelso

Kelso, a key member of the team since 2010, has consistently demonstrated exceptional professionalism, expertise, and dedication to both customers and colleagues. Kelso began her journey as a customer service representative, quickly earning a reputation for her positive attitude and strong work ethic. She was promoted to account executive in 2016 and has built lasting relationships and delivered top-tier service.

In her new role, Kelso will use her experience to mentor and develop new and existing employees, enhancing the skills of the customer service team. According to the company, her leadership and knowledge of Cap America’s services will be invaluable in strengthening the team’s capabilities.

“Cindy Kelso has been a dedicated member of our team since 2010, consistently demonstrating professionalism, product expertise, and a strong commitment to both customers and colleagues. Her leadership and deep knowledge of Cap America have made her an invaluable asset,” said Amber Vance, customer service manager. “We are excited to promote Cindy to customer service training and development specialist, where her experience and leadership will play a key role in enhancing our team’s training and development.”

Cory Cissell, VP of customer experience, added, “Cindy’s positive attitude and ability to connect with others will be instrumental as she helps train and develop our team. We’re excited about the impact she’ll have on our department and the company.”

Kelso shared her excitement, saying, “I’m thrilled for the opportunity to help others grow and share what I’ve learned over the years. It’s an honor to mentor and guide the next generation of customer service professionals at Cap America.”

Cap America stated in a post, “Known for her friendly and encouraging demeanor, Kelso has earned the admiration of both customers and colleagues. With over 15 years of experience, her promotion is a well-deserved recognition of her dedication and commitment to excellence.”

Carter Newman

Newman, who joined the company in 2024, will now lead the strategic vision for Cap America’s headwear line, driving innovation and profitability through effective product development and market insights.

In his new role, Newman will work closely with the product development team, overseeing the entire product development lifecycle to ensure that products meet consumer demands and align with the company’s goals. He will introduce innovative design processes and stay ahead of market trends, enhancing Cap America’s offerings in the competitive headwear market.

With a bachelor’s degree from Augusta State University and a strong background in product development and sales management, Newman quickly established himself as a valuable member of the Cap America team. His previous experience as national sales manager for sporting goods equipped him with critical insights into market dynamics and customer preferences, which he will leverage to forecast industry trends and identify new opportunities for growth.

“Carter has made significant contributions since joining us, and his promotion reflects our confidence in his ability to drive product innovation,” said Mark Gammon, CEO of Cap America. “His strategic vision and collaborative approach will be instrumental in strengthening our market position and enhancing our product lines.” Sarah Burgin, COO of Cap America, added, “We are thrilled to have Carter in this leadership role. I am excited for the future and look forward to the opportunity to work closely with him and the entire Product Development team to bring innovative products to market.”

Newman expressed his enthusiasm for the new challenges ahead, stating, “I’m honored to take on this role and continue working with such a talented team. At Cap America, our commitment to quality and customer service sets us apart, and I look forward to leading our product development efforts to further elevate our brand in the industry.”

Cap America stated in a post, “Cap America is confident that Newman’s leadership will drive continued success and innovation in the headwear market as the company looks to the future.”