SAi Appoints Mikki Webb as Director of Customer Experience

Salt Lake City-based SAi (SA International), a provider of software solutions for industries including sign-making, large-format digital printing and CAD/CAM for machining, announces the appointment of Mikki Webb as director of customer experience.

In her new role, Webb will drive the development, continuous improvement and delivery of customer service for SAi as well as assume responsibility for inside sales and technical support teams at the company’s Salt Lake City headquarters.

Webb has spent the past quarter-century in several customer service roles, beginning with Southwest Airlines. As part of Webb’s varied background, she has worked with several major U.S. e-commerce companies including six years as senior operations manager with eBay, a post that saw her responsible for sales teams spanning three continents. Most recently she had a similar role at Wayfair.

“SAi’s vision and innovativeness were important factors in my decision to join the company,” Webb says. “I’m already immersing myself in the business to identify our customers’ specific requirements, and to better understand how we can continue to provide what they need today, and crucially, tomorrow.”

Don Feagan, president and chief operating officer of SAi, says he looks forward to Webb continuing the company’s longstanding commitment to excellent customer service.