Stratacache Introduces Field Support Team

The company's new team will service digital signage systems whether they built and installed it or another company did.

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Dayton, Ohio-based Stratacache, a digital signage and content distribution solutions provider, announces the creation of its new Smart Service Team.

The company says the team is able handle and digital network or customer engagement issue, whether the customer’s equipment as built by Stratacache or not. According to the company, the Smart Service Team is multi-functional. Services include ensuring network performance with routine compliance checks; supporting digital deployments from initial site surveys to post-install audits; configuring and replacing key network components; and troubleshooting and performing repairs as necessary. Customers can expect up to a 50% reduction in field service costs as well as a measurable increase in the number of recovered service parts, and same or next-business-day service.

“The Smart Service Team is designed for customers who don’t have the infrastructure or expertise in place to support their existing digital signage networks, says Chris Riegel, CEO of Stratacache. “We work with them to build custom programs that meet their specific needs. We’re confident that once new customers experience our Smart Service Team offering, they’ll get excited about the entire suite of Stratacache digital signage solutions.”

The Smart Service Team also provides advertiser and research support. It validates proof-of-performance for advertisers participating on customer retail networks and it assists with network efficacy studies.

SDG Staff

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