According to the company, the app identifies problems and symptoms, provides recommended solutions, and now offers nine different languages for the three metal decorating guides — with the addition of Czech. Besides English, it is also available in French, German, Italian, Portuguese, Polish, and two Spanish versions: Latin American (Español) and Castilian.
“This latest update with the Troubleshooting Guide app is indicative of our commitment to helping improve the flow of information to our customers,” says Renee Schouten, INX’s vice president of marketing.
INX’s troubleshooting app
New information for users of water-based Flexo inks makes it the 10th guide to be available to customers, where they can find answers to printing issues. The library already consists of separate guides for sheetfed, web offset/heatset, EB litho, UV flexo, UV litho, UV hybrid, UV metal decorating, and both two-piece and three-piece metal decorating.
Schouten points out that when it was first introduced in 2014, one of the main goals of the app was to limit the amount of downtime for printers.
He adds, “Our ink experts continue to keep the dialogue fresh because change is constant in our industry. There is great value in knowing about new products and capabilities, the most recent regulatory changes, and best practices and techniques to keep you at the forefront of print and package innovation. And like our free online INX University courses, we’ve added another language to this app.”