Classic Rick Williams: A Difficult Client Can Tax Even the Greatest Optimist

Every shop owner has one of "those" clients. Can you relate to this tale of frustration?

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What’s that old adage about 80 percent of a business owner’s time being spent dealing with 20 percent of his clients? Click HERE to read this classic “In the Trenches” column from 2012, where columnist Rick Williams describes how one such client managed to try his time and his patience, and how he managed to come out of it still smiling.  

Tony Kindelspire

Tony Kindelspire is digital content editor of Sign & Digital Graphics & WRAPS magazines.

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