Here are four valuable business and customer service lessons to learn for better relationships with your clients:
1. Don’t force customers into severely binding contracts unless it costs you the entire value of the contract up front, and the installment that the customer pays over the term of the contract is your means of recouping your costs.
2. Periodically check in with customers-particularly new ones or ones that are grossly under-utilizing your service-to gauge their satisfaction with your products and services.
3. If a customer is in the wrong product for their situation, initiate moving them into a more suitable alternative.
4. Use common sense when it comes to the price, deliverables, terms and conditions of a contractual agreement.
-Vince DiCecco, Your Personal Business Trainer